Find answers to common questions about Whiskeroo products, shipping, returns, and more. We're here to make your shopping experience easy and stress-free!
Frequently Asked Questions
Q:How long does shipping take?
A: For U.S. domestic orders, from production to delivery at your home, it typically takes 5-6 business days. Please note that larger orders may take a little longer to prepare, so shipping times may vary.
Q: Why should I sign up for Emails?
A: By signing up for our emails, you’ll be the first to know about exclusive offers, new product launches, and helpful pet care tips. Plus, you’ll receive special discounts and promotions that are only available to our subscribers!
Q: What ingredients are used in Whiskeroo products?
A: Whiskeroo products are made with high-quality, natural ingredients to ensure the health and safety of your pets. We use soothing ingredients like Calendula Extract, Arnica Extract, and Sea Buckthorn Oil to nourish and protect your pet’s skin. Our formulas are free from harsh chemicals, ensuring gentle, effective care for your furry friends.
Q: Are your products safe for all dog breeds?
A: Yes, Whiskeroo products are designed to be safe and effective for all dog breeds. Our formulas use natural, gentle ingredients that are suitable for dogs of all sizes and breeds. However, if your dog has specific sensitivities or allergies, we recommend consulting with your veterinarian before use.
Q:What’s your return and refund policy?
A:At Whiskeroo, we want you and your pet to be fully satisfied with your purchase. If you're not happy with your order, we offer a 30-day return policy from the date of purchase. To be eligible for a return, the item must be unused and in its original packaging.
Once we receive your return, we'll inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days.
For more details or to initiate a return, feel free to contact our support team.
Q:Can I use Whiskeroo products on other pets besides dogs?
A: Whiskeroo products are specifically formulated for dogs to ensure their safety and effectiveness. We recommend using our products only as intended. If you have other pets, it's best to consult with your veterinarian before use.